On Monday, October 17 around 4:45pm, I was on 121 heading South in the far left lane with the intention of getting on the 183 toll road when I saw that the charge would be $21.95. Get the Toll dispute completed. Delivered 8/6/22 @ 10:05 am For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. If the toll company reject your dispute, you can request a hearing with an administrative board. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. 214-224-2488| ntta.ethicspoint.com | nttamobile.ethicspoint.com. Enter information about the transaction as prompted. I call to dispute and give them my registration of my actual car and plate number and I even give them to info to the actual owner of this car and they refuse to refund the charge. I asked that when the check was received to credit it to my new account. I have called various people, noone was willing to let me speak to a manager. I go straight thru and do not drive toll roads while in Texas. Thanks to all authors for creating a page that has been read 121,648 times. They are all volunteers. And now I have a $40 balance. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. I could understand if i failed to call but i did and still have to pay those fees. This means that the extra $700 is comprised of either fraudulent charges or excessive and likely illegal administrative fees. I was told NTTA would not resolve this with Kansas. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. New comments cannot be posted and votes cannot be cast. You wont get arrested, no matter how many of them there are. Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. 6. Do attach relevant documentation(s). Desired outcome: Got a second notice in Sept. 2022 now saying I owed $14.28 (late fees on the $2.61). How do I dispute a NTTA charge? Learn about how to pay your bill, how to set up auto payment, how to cancel account and contact customer support for ntta zipcash bill pay by using the official links that we have provided below. This article was written by Jennifer Mueller, JD. Issue Details : I requested a hearing regarding a habitual violator letter from NTTA dated 07/07/22 and on 08/04/22 submitted my request for the hearing before The Justice of Peace that was receive by NTTA on 08/06/22. By phone: (800) 916-8800. Box 30945 / Salt Lake City, UT, 84130-0945. . The program promises to review customer concerns in an impartial manner if a consumer can't get a resolution through customer service. To file a dispute, please use one of the following methods: By US mail: Valor Intelligent Processing c/o North Texas Tollway Authority PO Box 9036 Addison, TX 75001-9036 By email: Contact Us By Fax: 800-733-7721 I filed another dispute and called NTTA back. They also admitted that my address on file was inaccurate, so they never actually checked to see if it had been updated. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. RT @HCTRA: Today's the day! On 1-12 the toll was $40 for the same route. A chargeback is when a customer asks their credit or debit card provider to reverse a charge. 02. For example, the San Joaquin Hills Transportation Corridor Agency in California allows you to contest a violation either online or through the mail. We need prior warning before being charged what amounts to extortion for driving a few miles. Just like that, your appointment is reserved! NTTAs easy-to-use At Your Service reservation system makes getting personalized help even more convenient. Edit your ri toll dispute form online. Browse the results on the panel to the left of the screen After speaking with a few personnel, I was told that the charges were my responsibility. That person was an NTTA ombudsman. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. She received her JD from Indiana University Maurer School of Law in 2006. Texas toll calculators for cars, trucks, SUVs, RVs and buses. Monday - Friday: 8 a.m. - 5 p.m. Every time that vehicle passes through a toll, the owner's account is debited. org, or by mail at 5900 West Plano Parkway, 550, Plano, TX 75093. By using our site, you agree to our. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. During the time of creation, some tolls did not get attached and i had to call in to get them taken care of. I paid the $29.10 but the question is, do I get my relief by "badmouthing" Dallas for the rest of my life or pay a reasonable fee? NTTA will accept any of the documents above, however, we cannot accept a handwritten bill of sale or another type documentation of sale, even if it's notarized. NTTA Fees I have called numerous times to pay off every single one of my tolls.total of $533. Remove the late charges, deduct the $2.94 from my ZIPCASH account. The license plate number listed on the bill is PGP-3495 Texas and the vehicle is a 2021 RAM 150. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. and our Dallas Location (NEW LOCATION) 39025 LBJ Service Road (Northwest corner of I-20 and I-35E) You don't know the difference between chargebacks and refunds. Reports are accepted via phone or online at anytime 24 hours a day, seven days a week. If you have a dispute or question about a letter you received from Professional Account Management, LLC (PAM) regarding outstanding violations, the FasTrak Customer Service Center is unable to assist you. Cancel the bill that I received. Two employees told him that if he didn't pay the bill, he could be arrested, he said. Reddit and its partners use cookies and similar technologies to provide you with a better experience. And despite months of protests, she. I want my credit report clear, and this company held responsible for scamming people. Rub your thumb over the tag a few times to push out any air bubbles underneath it. You won't be liable for the toll or the violation if your car was reported stolen before the violation occurred. 3. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD Sep 22 2021. Fourth request 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. - Registration block never lifted after paid. Calculate current tolls for all classes. This will put people out of business. The NTTA currently waives all administrative fees for TollTag customers but will begin charging TollTag customers the ZipCash rate if their account falls into arrears to offset the additional cost of collection when they are billed because their account is not updated, said Clemson. A Notarized Bill of Sale is attached to the NTTA dispute (7738900) showing all toll transactions occurred after the sale. EspressoOrElse 1 yr. ago I was just on the phone with their customer service this week. Not long after they charge me $600 - when I went to investigate I see the error. %%EOF Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. For both names listed on the original bills. I disputed a charge on the website with the dispute option. We may ask you for additional information to complete our research. Any help/feedback is appreciated. , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. So I called NTTA and was told they took my car off my account. The criminal offense is only a class c misdemeanor. If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. Because your case was turned over to a collection agent, you will need to contact them directly to discuss your case further. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. Tollway Access Request (for contractors only) -@email, Government Affairs Contact ZipCash is just one of two ways to pay for NTTA toll road use. Sunday: Closed, 4825 Overton Ridge Boulevard, Suite #304, Fort Worth, TX 76132, 5244 S. State Highway 360, Suite #384, Grand Prairie, TX 75052, 5555 President George Bush Turnpike, Irving, TX 75038, 2110 N Galloway Ave #120, Mesquite, TX 75150. 01. NBC 5 Responds is committed to researching your concerns and recovering your money. Youll need to provide a specific reason why you shouldnt have to pay the toll violation notice. As long as your account is active and current, you should be able to resolve the problem by associating the toll bill assessed with your active account. If you would like to dispute your toll due to the vehicle (or license plates) being sold, leased, rented or stolen at the time of the violation please fill out and return this form. I typed in "NTTA complaints" into Google to see what would come up, and to my surprise there are many people who have the same exact story. If you continue, you agree with our policy statement. With about $9 billion in debt secured by future tolls, NTTA confronts a . I come back from vacation and i have collection bills! %PDF-1.5 % You also answered the main question when you said you have never been in trouble before and have no idea what to do. Total charge close $38 dollars one way. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. 6. If found guilty, the registered owner of the vehicle can face fines of up to $250 per unpaid toll in addition to court administrative fees. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Keep in mind that I have called NTTA customer service multiple times since the beginning of this year and not once was it mentioned that I had an unpaid balance from 2015. The ombudsman assigned to Bucklin helped resolve the charges which totaled $1,664.82. I go to see my son in Texas a couple times a year. Remove the late charges, deduct the $2.94 from my ZIPCASH account. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. Share your photos and videos with others to prove the truth of your words. What do you all think. Accessing your toll receipts is simple. Fact #1 - I have lived in Louisiana for over 6 years. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. That bill said start saving now with a $20 toll tag. Include your email address to get a message when this question is answered. For more tips from our Legal co-author, including how to download the forms to request a hearing, read on! I asked to speak with a supervisor and the rep said no one available. Is the not highway robbery. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. Part 2 Part 2 of 3: Registering Your Dispute Download Article. How can I avoid tolls like this in the future? To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. I had already sent out a check for the $13.98. Keeping in Contact For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. As of this date i have not been notify of my hearing request from NTTA Hearing Coordinator. However, not paying tolls means you can get charged with a criminal misdemeanor. Reimburse the discount of $4.84 as promised. For more information, please see our The ability to dispute a credit card charge is a powerful consumer protection meant to prevent you from having to pay for billing errors. Media Relations -@email W. The exact process for this will vary depending on who issued the card. Check the website for the toll road for their contact details. The charges for both of those trips were $13.24 each trip. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. On 10/24/2022, @ 16:02:57 and 16:05:59 this occurred. Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. Contact your credit card issuer. Underhandedly right in the middle of the deal, NTTA works a deal with TXDOT, and now the private company who gave a verbal agreement they would not sue, collects the tolls for the next 50 years. Good Friday - April 7 & 8 3 Children Killed, 2 Wounded in Ellis County Home; 1 in Custody: Sheriff, Texas House Plans to Pass Largest Property Tax Decrease Ever,' Speaker Phelan Says, Actor Tom Sizemore, of Saving Private Ryan,' Dies at 61. For example, if you receive a notice of violation from the Illinois Tollways, you can download an affidavit of non-liability form from the tollway's website, which you can fill out and submit. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. What are the side effects of Thiazolidnedions. I received a ZipCash Toll Bill. According to the State of Texas as a 100% Total and Permanent disable veteran I am entitle to due process. Yg$e@iQ*L j7$)f`d?H(6L? By phone: 469-801-3662 Martin Luther King Jr. Day - January 14 & 16 endstream endobj startxref I hired a Notary to meet us and all parties signed a Bill of Sale. I called to explain that vehicle is no longer in my possession or name. I received my registration in the mail as normal last year but it had a TOLL SCOFFLAW: N TX TOLL AUTHORITY flag on it. NTTA pledges to provide outstanding customer service. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . The $35 difference is due to having it go to collections. Keep copies of your dispute letter and enclosures. The North Texas Tollway Authority is not a foreign-owned, private . X 70 0 obj <>/Filter/FlateDecode/ID[]/Index[48 61]/Info 47 0 R/Length 109/Prev 464947/Root 49 0 R/Size 109/Type/XRef/W[1 3 1]>>stream We have learned that the title was not changed until October of this year. You can get in touch with an ombudsman by phone at. NTTA will not accept payment and they continue to add charges. Juneteenth - June 17 & 19 The problem with this is that my truck is located in Houston and has never been to Dallas. Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. By signing up you are agreeing to receive emails according to our privacy policy. This charge is outrageous. Plano, TX. It was fixed within a couple of days of submitting the dispute. It's starting to feel less like a misunderstanding on my part and more like a scam. In some cases the NTTA was alleged to have charged as much as $20,000.00 in administrative fees. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. Archived post. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. Soon there after I get a bill for from KTA for $23 and when I called them to tell them I have a Texas toll tag I was told it did not detect my tag and another bill was on the way for another $23. Our goal is to get you answers and, if possible, solutions and a resolution.

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