These people are entitled to their money back. what should I do? The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. IndustryLegalTop Story You can get a refund from StubHub by calling their customer service line. I was told at the door stub hub does this frequently. I lost my tickets. At that point, never before that, I saw that it said that the refunded amount had to be used within one year. I won't let them take advantage of fans like me by ; and they have friendly voices. FRAUDULENT COMPANY!!!! How is this legal for them to keep MY money? THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. also the card I used to buy them I no longer have. Please help me. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". So you don't think it's possible the original buyer got refunded and we just don't know about it? I'm sorry but how is it their fault you messed up or your plans changed? I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I called immediately but received the same reply, "No refunds!" the issue is on her radar and anyone affected should file a complaint with her office. Customer service all the way to your seat, 2000-2022 StubHub. We were so excited to go together and experience this momentous event! I have been attempting to contact you several times regarding ticket order #553613638. I WILL NEVER USE THIS SERVICE AGAIN. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . F**ked up situation. Worst Ever. Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Too late to purchase decent seats. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. Dave Clark. It's best to purchase through PayPal because then, you are able to file a dispute and PayPal with their buyers guarantee will have your back and issue a refund!!! Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. StubHub changed its fine print on March 25, offering most customers just a credit. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Should have checked this site first. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com StubHub said: The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company all contributed to StubHubs decision to make this move now.. Wrong seats. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. i have attached the information from the venue. You aren't supposed to dispute charges because you changed your mind. In March 2020, as the scope of the COVID-19 pandemic became apparent, StubHub Inc. changed its policy to offer credits instead of refunds for canceled events, and applied the new policy . Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. All of our tickets were void, fakes, frauds. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. I selected a particular date for a Broadway show. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. It was for a special occasion. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. I don't know how your company seems to think that 120% is of equal value or better. I am quite dissappointed. Hopefully the credit card company will stand up for me. Copyright 2012 - 2023, ReturnsAndRefunds.com. >> PRETTY UNFAIR. At the event, tickets were discovered to be invalid. They bought tickets with promise of money back if the event does not occur. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Received only one of two tickets in one package. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. "I finally got a supervisor on the line and he said 'No. It has been awhile since I made the phone call to initiate a refund. Analytical cookies are used to understand how visitors interact with the website. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. This all happened within an hour after the person bought them. See detailed StubHub customer service rankings, employee comments and much more from our sister site. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. NEVER again! You can resell your ticket using either an app or a PC. However, from the date selection to the purchase the date was changed. StubHub Return Policy [Quick Information]. You cant change your TOS after purchase. Refund peoples money. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? At the same time, buyers expect immediate refunds. Its a bs. Very disappointed. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. "Pretty unfair, almost unethical on their part," Brown said. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. NOPE. Massachusetts has clear rules on returns and refunds. They could not refund me nor give me the seats I wanted. "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Stub hub fraud.. StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. I purchased two tickets listed on site. If she reschedules your tickets are good for the new date and you can attend or sell your tickets. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Contracts are contracts. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. Don't do it! Required fields are marked *. Wow. I am beyond angry and disappointed. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Settles Multi-State Lawsuit Over COVID Refund Policy Changes, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. I'm not paying $176 when stub hub messed up my order. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . I called the credit card company and the charges on the card had not even hit yet. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee." The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. StubHub stopped guaranteeing cash refunds. Up the food chain with a supervisor, still nothing. I was told there was no way to cancel the order -- even though it was made by accident and it had only been less than 10 minutes since the purchase was made -- and that I would have to resell the tickets back online to get my money back. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. Completely unacceptable to sell tickets and then not provide them at the last minute, then keep the customer's money for up to 10 days and ruining plans. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. I am returning the tickets to the seller listed on the return label and filing a credit card dispute. They explained to us the person who registered the wristband could show up to the event and claim they lost it. So is Amazon, but they can cancel orders and issue refunds. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. At this point, this transaction constitutes fraud. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. The policy change affected more than 12,000 consumers who had bought tickets to Ohio events through StubHub before March 25, 2020. I have explained this to them and basically they don't give a crap. i am not interested in a credit that expires so therefore am requesting my full refund. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? You qualify for a refund in the following situations: If you are in any of the conditions listed above, you should be able to get a refund from StubHub.Company NameStubhubReturn Time LimitRestocking FeeNoRefund / ExchangeA Refund is the only optionConditions StubHub has the final decision on whether or not you will receive a refund. You can resell your purchase ticket. StubHub offers a Fanprotect guarantee policy. The refund will be issued in the credit for use on a future purchase.ExceptionsGift cards. Furthermore, If you have any questions, please do not hesitate to contact us. Save my name, email, and website in this browser for the next time I comment. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. "If you have tickets to a show that is postponed, you will be able to select your refund . The Hollywood Reporter is a part of Penske Media Corporation. Current Ticket Policies: Subject to Change*. Subscribe for full access to The Hollywood Reporter. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. while we were at work. They charged my account even after I transaction. April 1, 2020 Also, awfully bold of them to assume I would want to purchase through them again. never use them again. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. Their tech team looking into it or b.) Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Stubhub is such a ripoff. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! The 4 tickets were then sold to 2 customers. Use of this website signifies your agreement to our. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. There were two artists scheduled to perform. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. i have attached the information from the venue. View Levi's Stadium Ticketback Terms. I purchased a Citi field parking pass for Mets opening day. StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Terrible Service! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. StubHub "originally offered Final Four buyers the option of receiving a full refund or receiving a credit worth 120% of the purchase price to use on future orders," but the company last week "changed its refund policy amid the widespread cancellations of events, making the 120% credit the only option except in jurisdictions where laws . He did not do that. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. "These consumers made a deal with StubHub," he said. Had I known seller didn't have tix I never would've purchased. This is ridiculous! If StubHub asks you to return the tickets you receive, please follow the instructions the company gives you. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Tickets were either never delivered or arrived late. Select the ticket group you'd like to sell. Immediately called StubHub customer service. DON'T BUY ON THEIR PLATFORM!!! a cash refund, but that cash refunds remained the default. Want to pick up my tickets from a UPS store. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. COMPANIES CAN HAVE ANY POLICY THEY CHOOSE, BUT IT MUST BE DISCLOSED AND CANNOT BE ALTERED AFTER A TRANSACTION. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. When we arrived at our event, we were not allowed in because someone already used the tickets sent to us As it turns out Stubhub send us the wrong seats. To Stubhub.com and surprisingly they were already on sale. Concert was postponed to October and was just canceled. The suit explains how StubHub has changed its. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. to see the game on TV? What does "100% guaranteed" mean these days? Thank you f***ers! Fans outside of North America are defaulted to a refund. StubHub itself admitted no wrongdoing in the settlement. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. I called customer service right away, but they denied a refund. My husband and I had tickets for Food city 500 on Sunday April 5,2020. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. Also disputing a charge that you made is fraud. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. No where did it say there is 15% charge. And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. All Rights Reserved. It is taking Stubhub about 120 days to process refunds. Called stubhub, no help! People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. GIVE ME MY MONEY. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. StubHub changes its refund policy during COVID-19 pandemic, how you can still get your money back May 20, 2020, 3:42 PM 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Following backlash from customers, the ticketing company responded in a statement this week. A UNETHICAL ON THEIR PART. Now what? I will never use this site again and highly advocate not using it to anyone due to this. Help us improve this article with your feedback. Then over night, we lost our jobs and the shows were all cancelled. The buyer gets refunded fine, but why I am being charged their refund? Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. But by the end of March, refunds were suddenly gone. "The return of live events, the input of customers, partners, and regulators, and the . 2023 The Hollywood Reporter, LLC. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. I hope we can get refunded. Just bought tickets. But by the end of March, refunds were suddenly gone. Yes Checked my status for my refund on two events. I feel a big lawsuit brewing #stubhub pic.twitter.com/fa3gFUDx2d, Jared Rangel (@Jaredrangel) March 29, 2020, Back on the 12th of March, @StubHub had said they would give the option to refund money for events canceled. However, StubHub offers a refund. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. I want to know what the point of the "protection plan" is that they have? or Did you buy an excessive amount of tickets? Too many other competitors out there doing it differently. BOSTON . I love them! A total ripoff! follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-2','ezslot_12',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). My tickets were 100% real. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. No where does it state that you needed to be a student at the school to use these. It started giving credit instead: a voucher worth 120% the ticket price. if you have any questions please feel free to contact me. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. Your service is terrible and not worth the fee. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Second package was never able to contact anyone to reroute as address was incorrect. I purchased tickets to the Olympic gymnastics trials in January 2020. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. i have tried to call several times but have been on hold >3 hours on 2 occasions. Select Sell tickets from the three dots. They sold me 2 non-existing tickets and even admitted it by email. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. So i grabbed 2 tickets ( I checked after they went on sale). this company sucks. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Did you think about anybody besides yourself? TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Highly dussapointed. $868.64 is a lot of money especially now to just throw away. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Never Again. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available.

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