General Admission (GA) is an unreserved section/event where seating is not reserved for you. Change My Location Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? f you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. What do "Unable to obtain the tickets you requested" and "Allocation Exhausted" mean? General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. The app also uses your location to alert you of events currently being held at specific venues. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. No, AFL Members will not need to pay transaction or ticketing agent fees at Marvel Stadium. You will need to provide some form of ID so that staff can access your Ticketek account details. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. We recommend that you confirm with your venue whether they have an existing ticketing agreement. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. I ordered a lanyard with my ticket purchase, when will this arrive? % We do not send tickets to PO Boxes or business addresses. Safe, Fast and Verified When contacting AFL Membership, you will be asked to provide us with your membership number/account ID to help us verify your information. As seating arrangements may change without notice, the Venue Maps should be used as a guide only. Full Ticketek Refundable terms and conditions of sale can be viewed here. Request details from Ticketek when booking your ticket. I've sent an email invitation but some or all of my friends did not receive them. Do I need to be logged in to see 'My Events' and if so how do I know? There are so many people queued up outside the MCG, waiting to get in. Ticketek Terms and Conditions of Sale. If there is no connectivity at the venue, can Passbook tickets still be accessed? Some shows might choose a short hold period of thirty minutes or one hour, others may prefer to allow seats to be held for several days. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Yes, the full transactional pipeline is contained within the mobile site, so you can purchase tickets to any event through the mobile site. On some occasions seats are released closer to the event. If this is not the case, please contact the Ticketek Call Centre on 0800 842 538 and we can look into this for you. Ticketek takes a range of steps in an attempt to reduce the incidence of scalping, which are set out below. Check you can log in and have your passwords ready. Sign In Join today Please note: AFL House is currently closed to the public. Ticketek Gift Vouchers cannot be redeemed for tickets to events where it is a condition that a specific credit or debit card is required to complete the transaction - for example a Visa Entertainment pre-sale. Requesting a password reset during the on-sale will use your time limit. Tickets will be available to purchase, once onsale, through Ticketek. In particular, the following form part of the Sellers terms unless otherwise specified: SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties. Can I use a device larger than a mobile phone (e.g. No, the credit card pre-fill feature simply gives you the option to save your card details. Note that Mobile Ticket delivery may not be available for every event. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Ticketek Gift Vouchers can also not be redeemed for events that don't have tickets on sale through Ticketek. Can I change to Refundable tickets after I've bought my tickets? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). All mobile tickets stored in Passbook are also barcoded (but with a different 2D barcode). You will receive an Order Confirmation via email immediately. Yes, 90 days after the event, tickets will automatically be removed from your Ticket Wallet. Please refer to Ticketek's. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). Yes, if your tickets are purchased through Ticketek then these tickets will be in your account and can be sold on Marketplace. We sell tickets on a "next best available" seating system. Ticketek Gift Vouchers can also be redeemed in person at a Ticketek Agency. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Wed 8 Jul 2023 RAC Arena, WA: Sat 15 Jul 2023 . Invitee B purchases the two seats they were assigned at step (b). Once tickets are added to Passbook, simply open the Apple Passbook app. If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). Reserved seating tickets may be replaced with a Lost Ticket Voucher available from the Venue Box Office 1 hour prior to show time. Where hand held scanners are used, simply present the mobile ticket to the customer service representative for scanning. Ticketek's Group Bookingscan help you plan your next excursion. What does Ticketek do to prevent scalping? These tickets are released when not required by the promoter and generally given to us to sell to the public. If you arrive late, you may not be admitted until a suitable break in the event. https://www.fairtrading.nsw.gov.au/Consumers/Buying_services/Entertainment.html My Ticketek Gift Voucher has no Voucher ID? <> Please refer to the additional information and conditions on the event page of the Gift Voucher you have been given. You can redeem your Ticketek Gift Voucher online by: Ticketek Gift Vouchers may also be redeemed in person at a Ticketek Agency or over the phone through the Ticketek Call Centre. Your barcode to access tickets is generated upon your renewal. Can I sell tickets using online auction sites like eBay? By clicking this link, a web page will be displayed containing your ticket. 3- 12 - Junior Ticket. What are the terms of concession tickets? After successfully completing your purchase, you will be presented with a ticket confirmation page and an email will be sent to your registered email address confirming the details of your transaction. Event promoters decide whether or how to offer concessions and children's tickets, and certain venues are affected by alcohol licensing laws so minors can not attend. The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. I have a saved the details of my credit or debit card, but I am not getting the option to use it to pay for my tickets? Your barcode number can also be found via your online account here. You will need to provide some form of ID so that the staff can access your Ticketek account details. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. How do I request a refund if I have purchased Refundable tickets? What happens if I lose/change my phone or accidentally delete my Mobile Ticket? You'll be able to purchase tickets from either Ticketeks Web Site, Mobile Site or Call Centre and have them sent directly to your mobile phone. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Accept the Ts&Cs and "Submit" 9. Your barcode will be on the first page that opens (the homepage). If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. I had the opportunity to study abroad in Australia during the summer of my Junior year. In this case, you can use your barcode to access tickets and this barcode is provided in your renewal email. Can I purchase tickets through the mobile site? Angry attendees couldn't access their tickets on their phones after purchasing them through Ticketek. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. Ticketek acts as agent for the Seller in the sale of all tickets. How do I purchase a Ticketek Gift Voucher? To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? All rights reserved. When you visit ticketek.co.nz you will now have a completely personalised experience with tailored content appearing based on your location and genre preferences. Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. If you have an issue with tickets purchased through an unofficial agency please return to the point . You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. endobj Visit the Ticketek Groups page for more information. How can I receive my Ticketek Gift Voucher? - Including wheelchair access, stage views and locating a seat, - using your mobile ticket with Apple's Passbook. What if an event is cancelled or rescheduled, who do I contact for a refund if I have selected Refundable tickets? Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. What is my online AFL Membership account? Select an event category type from the Genre drop-down menu and click 'GO'. As a result, there are strict operating procedures which are adhered to in order to ensure security and crowd control of the event. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. Do I need to add to Passbook to gain entry into the venue? Group Bookings are available for selected events and are subject to availability. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. RT @MONSTERGRP: [Notice] @henrylau89 will be playing the @sonicamusicfestival in Australia on March 17th Check out the links before for tickets to the Sidney Myer Music Bowl in Melbourne! Invitee B starts purchasing two seats from hold. Ticketek monitors eBay and other online auction sites for tickets that are being sold in breach of our Terms And Conditions. Juniors aged 7-14 years are entitled to purchase a junior ticket. to then often have to go to their desk at the venue to follow up the issues. Are Refundable tickets offered on Gift Voucher sales? Please see the links below from both Ticketek (MCG) and Ticketmaster (Marvel Stadium) regarding their mobile ticketing processes. Am I able to 'top up' my Ticketek Voucher with more credit? How do I unsubscribe from My Ticketek emails? General Terms and Conditions If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). What are the different types of Ticketek Gift Vouchers?

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