Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Mon-Fri: Breakfast 6:30am 9:30am / Lunch 11:00am 1:30pmSat and Sun: Breakfast 6:30am 9:00am / Lunch 11:00am 1:00pm Menu Line (outside) 256.329.7625Menu Line (inside) 6368 [], Patient room and general information is available at the information desk, located in the main lobby on the first floor. Inspection Report published 15 March 2011 for Russells Hall Hospital - PDF - (opens in new window), Published The hospital is south-west of the town centre on the A410 1 road, which connects to the Kingswinford area of the borough. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. Patients were not wearing allergy wristbands, allergies were not easily identified unless records were consulted or reviewed. This condition related to the provision of specialist medical in reach and support into the emergency department. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. (Purple), High There were no clear criteria for patients that could be put into the fit to sit areas of the department. Stourbridge, Our rating of services stayed the same. I was treated with so much dignity and respect that I left feeling supported and cared for. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. I want to especially thank the Following streaming or triage in emergency departments (EDs), Specialists (e.g. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. Russell Medical became a part of UAB Health System in January, 2020. B71 4HJ. Located in the main lobby of Russell Medical. Most staff were complimentary and shared examples of how they were supported by their managers and teams. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. the service is performing well and meeting our expectations. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. WebWe offer a 24 hour stroke service at Russells Hall Hospital. In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. The electronic tracking system did not allow for patients to be easily located within the department. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. They tell me everything they're doing.". Tell us what was good and what could be improved, say thanks or call for change Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! We found that staff were unclear on what the triage categories meant for patients who were in the ambulance assessment areas. - we'll pass your stories to the people in health and social care who can make a difference. Good This is the major ED in the area and serves the population of Dudley and surrounding areas. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. We are thrilled to hear that staff were proffesional and efficient. We saw and were told that staff were responsive and provided people with appropriate support. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. Our rating of responsive was requires improvement overall. Some improvement in patient flow through the ambulance triage assessment area were seen. The complaints were analysed to look at trends, for changes to be implemented. My wife drove me to RH A&E, I checked in and waited for a few minutes before I was called through. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. 2023 Russell Medical. Your information helps us decide when, where and what to inspect. SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. Patients can be referred to SDEC treatment through different routes, including: Some of the many types of SDEC treatment include: The ambitions from theNHS Long Term Plannote that all hospitals with a 24 hour ED (type 1) will: There are significant benefits associated with treating people through SDEC services, including: The SDEC programme produces a wide range of resources, and works with key stakeholders to support the implementation of SDEC across the NHS. Report review titled Genuinely kind and helpful staff as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. About: "The safety and wellbeing of employees and patients at the [hospital] trust is our top priority," a spokesperson said. 5 years ago, My nan was brought up to A&E on the 30th November 2017 she came by ambulance and was treated with such care and consideration, we were very impressed by the speed of the service. A fantastic level of care was provided for my daughter while here. Outpatient services are also provided at the Corbett and Guest hospitals. The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. You can register to join the FutureNHS Collaboration Platform workspacehere. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. The trust have worked with us and have kept us informed of developments and changes. We saw much support for the trust, both from the public and from the local health economy. Same day emergency care (SDEC) is one of the many ways the NHS is working to provide the right care, in the right place, at the right time for patients. WebWhat companies run services between Dudley, England and Russells Hall Hospital, England? We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Russell Medical has been accredited by The Joint Commission since 1959. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. Russian minister laughed at for Ukraine war claims. Front the bottom of our hearts to all of the staff in all those departmentsTHANK YOU!! Patient Experience Team. Since the last review, we have continued to monitor the trust and progress against their action plan. We are proud to be the healthcare partner you trust to care for those you love. If you need admission to AMU or RAB for ongoing treatment from ED or AEC, the consultant-led AMU team will initiate a further management plan for you. I then come down with a pneumonia on my chest. Such a lovely Dr and an asset to the hospital. We spoke with 22 members of staff of various roles and grades. It was very difficult and distressing to see my son go though a very difficult time to see him have to have adrenaline twice to help him breathe and I was told he may have to be ventilated and transported to another hospital. Video, Russian minister laughed at for Ukraine war claims, Latest news and updates from the West Midlands, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, The children left behind in Cuba's exodus, Alex Murdaugh's legal troubles are far from over, Saving Private Ryan actor Tom Sizemore dies at 61, Walkie Talkie architect Rafael Violy dies aged 78. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. Russell Medical and our physicians are committed to providing the highest standards of patient care and customer service. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. DY1 2HQ, Posted via This is not my first experience of this hospital not checking information relayed to them by 111. skip navigation It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. WebFind a Physician or Specialty. We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding The regional union officer said she was "shocked" when she visited the offices, claiming she saw furniture left in corridors, no social distancing, no signing in mechanism or hand sanitiser available. 2023 BBC. I visited this hospital for my mental health which I naturally was very fearful of, but I really shouldn't have been. She was given a bed and was seen by a Consultant who she wishes to thank personally for their kindness and excellent bedside manner, they were amazing. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. The emergency department (A&E) is busy and overstretched. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. WebRussells Hall Hospital Ground floor, west wing, Russells Hall Hospital (01384) 456111 (ext. The trust MUST ensure that all systems and processes in place to identify and manage patients with deterioration effectively are followed. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. These clinics provide patients with the opportunity to be reviewed by a senior doctor. Information was available for people to read if they chose to. We took this action as we believe a person will or may be exposed to the risk of harm if we do not do so. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. 18 April 2018. Call our main line for general inquiries. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. One staff member said, "I am proud to be working for this trust.". You Are Here: unblocked sticky ninja east london walking tour self guided aec russells hall hospital. We provide healthcare in hospital and the community. Thank you again! Keep 999 and A&E free for serious and life-threatening conditions. the service is performing exceptionally well. Staff were still unable to describe what fit to sit meant or any criteria for this assessment and patients were left unattended in this area. 27 July 2018. Our mission is simple: Being the best because, we care. All rights reserved. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Staff provided emotional support to patients to minimise their distress. 4 years ago, I attended this unit after a visit to my gp. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. 4688/4676) Lisa Evans-Dimmock. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. There was a disconnect between leaders impression of key areas such as sepsis management in the department and what was happening in practice. We were confident that these could be achieved quickly.Key findings related to the following: Published Read about our approach to external linking. The hospital trust said concerns related to Mitie's offices. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. I replied that I knew this. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. The Emergency Department (ED) is located at Russells Hall Hospital and is a 24/7 service. Menu Like us on Facebook http://facebook.com/DudleyGroupNHS/Patient Advice & Liaison Service: 0800 073 0510 Dudley, West Midlandsdudleygroup.nhs.ukJoined November 2009 1,201Following 7,496Followers Tweets Tweets & replies Media Likes The Dudley Groups Tweets The We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Guest hospital is a satellite hospital which offers additional outpatient facilities. Click here for the news and events happening at Russell Medical. Russells Hall Hospital 3 years ago. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. All the best and take care. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Any other browser may experience partial or no support. there are some services which we cant rate, while some might be under appeal from the provider. Staff were unable to describe what fit to sit meant or any criteria for this assessment. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. AEC was well run and escalated patients that they couldnt manage. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. [Very happy with 'Staff attitude'] 8 June 2012. For more information on ratings, please visit medicare.gov. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. Health Education England will join us in April 2023. The money will go towards some large-scale developments centered on geriatric medicine and enhanced opportunities for senior citizens. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. We are continuing to monitor progress against these. Dudley For Covid-19 Test Results or Patient Portal registration please call the number below. The hospital is south After firstly being admitted with a cellulitis infection in my left leg AEC is part of the Same Day Emergency Care (SDEC). Between October and December 2010, 507 surveys had been completed. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Your staff could not have been more professional or efficient. Staff were still not always using clinical judgement alongside NEWS scoring criteria. Tickets cost 3 and the journey takes 5 min. People told us that they were happy with the care that they had received at the hospital. West Bromwich, The trust MUST ensure that specialist clinical expertise is secured to ensure expertise across the emergency department. The community services provide clinical care to patients who are acutely, chronically or terminally ill in their own homes or from GP practices or health centres. Address We are centrally This meant that shortfalls were identified so that improvements could be made. Follow BBC West Midlands on Facebook, Twitter and Instagram. The diagnostics service was not up to date with the most recent ionising radiation regulations. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. People told us that they were given choices about meals and drinks so that they received things they liked. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The trust employs around 4,147 whole time equivalent staff (WTE). We have shared your compliments with the team and senior leaders who will be thrilled to hear of them. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. First amu then onto ward A2. With his familys legacy gift, this vision will become a reality, said Peace. They said the symptoms indicated COVID. Visit https://www.careopinion.org.uk I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. The HSE said its intervention followed concerns about Covid-19 cases among Mitie employees at Russells Hall and its letter outlined how health and safety law had been breached. We were not assured that all patients allocated to wait on the corridor were safe. All the best and take care. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. 15 March 2011, In This was based on information of concern we received relating to the management of patient flow and notice of concern relating to a death at the hospital. I started this pregnancy feeling forgotten and ignored and left yesterday feeling supported and cared for. The electronic tracking system did now allow for patients to be assigned correctly within the department but staff did not monitor this effectively. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. the need to embed a culture of learning from incidents, how the trust uses and reviews mortality data, the system for bed management and patient flows, embedding patient experience in the organisations learning and strategy. 2023 Russell Medical. The nurses there found out I hadnt even seen a midwife yet despite chasing (as I'm an out of area patient) and instantly sprang into action making sure I'd had all the required tests and booked in correctly, each member of staff were friendly and caring. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS.

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